These are the booking terms and conditions applicable to all bookings made by the Holidaymaker ("you") and Lochinvar Lodge & Cottage (“we/us”).
Payment & booking
We will send you these terms and conditions should you request.
If you are happy with the booking you must pay a non-refundable deposit of 20% of the total cost of the holiday within 7 days. This amount will be clearly stated on the booking invoice. Please note that your booking cannot be confirmed unless your deposit is received within this time.
When we receive your deposit we will contact you to confirm your booking and the details of the final balance due. The final balance for the holiday, is due no later than 28 days before you are due to arrive.
We have the right to cancel the booking without notice if the total booking cost has not been received in due time. In this case you cannot claim the fulfilment of the booking nor a refund of amounts already paid.
Payments should be carried out by bank transfer or cheque to the bank and account stated in your booking confirmation.
We will contact you to confirm that we have received the final balance of payment for your holiday. At this time we will also forward all other relevant information regarding your holiday.
Prices and services
The prices quoted on the website are always per week per property in the stated season. Additional expenses (eg: winter logs/dogs etc) will be stated on the “website”.
The general information about Lochinvar properties (such as facilities, final cleaning and bed linen) and the local information (such as transport, shops and restaurants) mentioned in our website description is updated intermittently. Accordingly, we do not accept any responsibility for changes made subsequently.
Changes to your booking
If you want to change your booking in any way, we will try to help you, however we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Section 5 sets out our cancellation policy in the event you do not with to proceed with the holiday.
Although care is taken to ensure that the property descriptions and the prices stated on our Website are accurate, if an error is made we will contact you as soon as possible. We may also have to change details of the booking you have made as a result of events that are out with our control. In these circumstances where the changes cause a material difference to the booking, you will have the option to cancel the contract in writing within 7 days after that the change has been announced by us. Subsequently we will refund the amount paid in advance for the booking.
Arrival and departure
The rental period starts on the first day of your holiday at 1600 hours.
We do not refund a part of the total booking cost due to late arrivals or due to any other personal circumstances or if you have to shorten your stay.
Departure and the return of the key to the keyholder must take place on the last day of the rental period before 10.00 hours.
The booking of the property may be cancelled by you subject to payment of the following cancellation charges:
More than 28 days before the start of the rental period: no cancellation fee (non-refundable deposit retained by us only).
28 – 15 days before the start of the rental period: non-refundable deposit retained plus 25% of the 2nd instalment.
14 - 8 days before the start of the rental period: non-refundable deposit retained plus 50% of the 2nd instalment.
7 days or less before the start of the rental period: non-refundable deposit retained plus 75% of the 2nd instalment.
Any funds due to you will be credited to you by the method in which you made the booking within 7 days of cancellation.
A booking is considered cancelled on the day that we received a written cancellation from you.
You shall pay to us a damage deposit of £200 to cover any damage caused to the property during your stay. The deposit will be paid back to you, if applicable, no later than 14 days after your final day at the property.
It is a condition that the property is not damaged and that it is left in a presentable and tidy state including the washing-up of dishes, cutlery, and kitchen utensils, emptying of the refrigerator, the freezer and dustbins. If you or other occupants of the villa should cause damages that exceed the value of the deposit you will be liable to pay the difference as soon as the exact value of the damages has been determined and we have informed you.
You shall ensure that neither you nor other members of your party cause inconvenience to neighbours or other surroundings. We reserve the right to cancel the rental agreement immediately and without notice if you or other occupants of the property show gross negligence or purposely carry out actions against the rules and regulations in force. In such cases there will be no refunds.
The maximum capacity of the properties is stated on the “website”. Where the number of occupants exceeds the maximum allowed, we have the right to deny you access to the property.
You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs you acquire as a result of you failing to do so. The insurance should cover any cancellation of your holiday arrangement or for any emergencies that arise while you are away.
Although we carefully inspect and control the villa before each arrival, a defect, fault or damage may be detected by you. In such a case the key holder should be informed immediately and no later than 48 hours after arrival who will notify us accordingly. If the problem cannot be solved to your reasonable satisfaction within a reasonable time, you should contact us by email at email@example.com or by telephone on 07903 866639. We do not accept any responsibility or liability for defects, faults or damages and subsequent claims.
To the fullest extent permissible at law, we accept no liability whatsoever for any claims, loss or damage arising from or in relation to your booking or subsequent stay in the holiday villa. Where it is not competent to exclude liability completely our total liability shall be limited to a sum equal to 25% of the received by you for the holiday but in no event shall we be liable for any indirect or consequential loss or damage.
no warranty / reliance on website information
Although we take great care to ensure the details of the holiday villas (including photographs) accurately reflect and describe the villas, the responsibility for providing the villa in satisfactory condition for your holiday lies with the villa owner and is covered under the Villa Agreement. Accordingly we make no claims or warranties regarding the condition of the villas and exclude all liability and responsibility in relation thereto.
These terms and conditions shall be governed by Scots law and the Scottish courts shall have exclusive jurisdiction over any disputes which relate to them.